cancelar
Mostrar resultados para
Busca en su lugar
Quieres decir:

Problem changing prepaid phones ?

Miembro

I've changed phones on my prepaid plan before and it went smoothly and quickly. However, I cannot get my "new" Moto V3c to program OTA or any other way, using *228 or *22898. It was a former Verizon prepaid phone. The automated phone guide is no help The MEID is entered corrctly, all seems fine, but it just won't tranfer. It shows a phone number of 0000000000

Help !

John <Personal information removed for privacy per the .>

<Post moved from para for more exposure.>

Message was edited by: Verizon Moderator

Labels (1)
0 Me gusta
1 Solution

Respuestas correctas
Highlighted

Re: Problem changing prepaid phones ?

Sr. Member

Call the Prepaid Customer Service at 1-888-294-6830 from a different phone, I believe they just need to manually program the device, and all is well! Smiley Happy

View solution in original post

0 Me gusta
Highlighted

Re: Problem changing prepaid phones ?

Sr. Member

Call the Prepaid Customer Service at 1-888-294-6830 from a different phone, I believe they just need to manually program the device, and all is well! Smiley Happy

View solution in original post

0 Me gusta
Highlighted

Re: Problem changing prepaid phones ?

Novice

The customer service number is 1-888-294-6804. It sounds like the phone needs to be programmed manually, which customer service can walk you through.

0 Me gusta
Highlighted

Re: Problem changing prepaid phones ?

Sr. Member

That's the East Coast number, the West Coast stays open later due to time zones, they're still open at 1am Eastern time on the West coast it's only 10pm.

0 Me gusta
Highlighted

Re: Problem changing prepaid phones ?

Sr. Member

I gave the West Coast number just in case Smiley Happy

0 Me gusta
Highlighted

Re: Problem changing prepaid phones ?

Novice

I see that now. You are good!!!

Covid19