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Prepaid vs post paid service and data speeds

Miembro

I was told by a customer service rep that the postpaid service has better signal strength and faster high speed data speeds. I have the pre paid unlimited data and have been receiving incredibly slow speeds. Where are the terms and conditions outline the differences between the post and prepaid plan? The customer service rep couldn't answer my question and told me to go to the store. I find it hard to believe that the website and customer support were unable to provide me with any terms and conditions or any information regarding the fact that post paid has better service and higher speeds than the pre paid. Website advertises that the plans are identical but that is not the case because the customer service rep told me post paid is faster and can connect to more towers. I have no congested areas where I live and there are no events so that point is moot. Is anyone else experiencing this problem and can someone find the terms and conditions stating the differences? It is deceptive marketing by telling customers the speeds and service are the same with post vs prepaid plans.

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Re: Prepaid vs post paid service and data speeds

Expert

Prepaid unlimited has the terms including "Una vez que la asignación de data se haya usado, las velocidades serán de 128 kbps el resto del mes. La funcionalidad de ciertas aplicaciones de data, como el streaming de video o audio, puede verse afectada. Los videos se transmiten hasta a 480p. We may prioritize your data behind other customers during times/places of network congestion."

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Highlighted

Re: Prepaid vs post paid service and data speeds

Expert

Prepaid unlimited has the terms including "Una vez que la asignación de data se haya usado, las velocidades serán de 128 kbps el resto del mes. La funcionalidad de ciertas aplicaciones de data, como el streaming de video o audio, puede verse afectada. Los videos se transmiten hasta a 480p. We may prioritize your data behind other customers during times/places of network congestion."

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: Prepaid vs post paid service and data speeds

Miembro

Prioritize prepaid data behind other customers ONLY AFTER “data allowance is used“ ? Or at anytime? 

also on “do more unlimited “ same idea, after the limit is reached? 

to compare prepaid plan and do more unlimited plan, while still have data allowance, same phones, same area, which plan would have better speed? Or is it same

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