Prepaid Data Plan

[pj2740]

I purchased a jetpack and a prepaid 10GB plan.   I have used up the 10GB in 3 weeks and called in to add $$ for another 10GB.   How do I get it to add the 10GB with the prepayment?    I called them and was on hold so though perhaps someone here can help me.   It says I have a prepayment, but I want to use my data.....          Can someone please enlighten me.     

[vzw_customer_support · Accepted solution]

We would love to help out today pj2740! We fully understand how important it is to be aware of applicable options. In order to discuss applicable options with your Prepaid device, please reach out to our specialized Prepaid Support Team at 888-294-6804, thanks!

MatthewS_VZW
VZW Support
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