I am currently embarrassed to say that I worked for a company that would treat former employees and current customers the way I have been treated. I am not going to sit here and type out a novel of what happened, considering I have explained myself over 4 times, but it is by far the worst customer service experience ever. The wireless division has gone down hill and there is no trust or loyalty there. The customer representatives discredit the in store associates, the in store associates lie to get the sale, and in the end the customer is dissatisfied. I usually get decent help and responsiveness on the contract line customer service but the pre-paid, don't even bother calling in because the supervisors hang up and yell at you. I have been told numerous times that something would be done and it has been now 2 months and nothing has been done. It would be a miracle if a call is returned as it has now been stated 3 times that it will be escalated and a call returned by a "supervisor". Verizon, get your act together this is embarrassing and I, a former employee of 27 years, am wanting to leave for ATT, Sprint, or T-Mobile.
It is a shame that as we make more progress with technology the customer is left out of the equation.
We as consumers expect nothing but the best, and stellar service all the time.
Companies have found it is a trade off to give you the technology minus the service commitment.
How exactly can you prove that cause let me tell you I have spoke with plenty of people over there and not 1 is of help. The 72 hour call back is nearly approaching and my phone still has not rang yet. What a shocker maybe 3rd time is a charm!?!
i have friends that work there and have seen them help lots of people. In fact, there are over 5 million prepay customers and many are coming to Verizon from other carriers. That is a fact. Of course, I do not deny your experience, what happenned to you?