I am a prepaid customer with an iPhone 8 Plus. I have been having problems with people trying to call me but my phone never rings. It's happened with more than one person so I'm not sure what's happening. Can anyone help me?
We know the importance of making sure all of your services work. We'd never want for you to miss any calls. When did you first notice this occur? Do you see this occurring in a specific location (home, work, etc) or in multiple areas? Have you noticed any issues making any calls?
I haven't gooten any calls through but I can call out and text in and out. The calls go to my old phone on straight talk even though everything else transfered. The old phone is broke it rings but i can't answer it
Calls REJECTED, go to voicemail and log as www.newszap.com. Outgoing call to son, multiple consecutive attempts NOT going through. Text to same NOT going through. Issues following most recent update.
We want to make sure you are able to contact your son without any issues, DaneDreams. Let's take a look at what is happening. Does this happen with everyone or just your son only? I know you mentioned that this started after a recent update. Just to clarify, are you referring to an app update or software update? What happens when you try to send a text to your son?
This is absolutely ridiculous. My phone has been doing this off and on for months. It started back tonight. I am getting really frustrated with Verizon to the point that I'm close to switching carriers. Tech support constantly tells me it is fixed. It's not the phone. It's Verizon and that's obvious to just how many people have posted on here having the same issue.
Paulinhowaltrich, we only want you to experience the best when it comes to customer service. How can we help turn things around?