I recently activated a prepaid phone, which stated on the box "$10 airtime included". I don't see that airtime on my account -- it has a zero balance. Because of that zero balance, I can't make any calls, including any calls to customer service. Do I really need to make a payment just to use my phone to call customer service?
No, I didn't see any stipulations. In fact, I didn't see anything at all about it, other than the big banner printed on the box saying "$10 airtime included". I'm really just trying this service out, so I'm looking to spend as little as possible until I know if it's right for me. Where can I find these stipulations?
No, as I said in my original message, I can't even get to CS (*611) without it asking me for payment. Even if I call CS from another phone, as soon as I enter my mobile number, it won't let me talk to a rep unless I pay something.
Maybe this is just how it is, but it seems wrong.
I have now added time with a credit card, and the phone works. Still no $10 credit, though.
Let's get to the bottom of this feelyat! Where did you begin prepaid service? Did you purchase the Credit Card Reader and open a new GoPayment Merchant Account? Are you converting a Plateau Wireless prepaid account? If so, please keep in mind the $10 of included credit does not apply with a smartphone and if porting and transferring a balance less than $15 a minimum payment of $15 must be made ($10 credit does not count towards the $15 minimum payment). Please share more details so I may further assist. Gracias.
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No, I purchased one of these at WalMart:
Note, that's not my photo -- I googled it -- but it is identical to the package I purchased. Not a smartphone, and the ONLY mention of the $10 included airtime is what's written on the packaging.
I didn't understand the rest of what you said about merchant accounts and plateaus (this is ordinary, consumer-grade prepaid), but I did port a number in, which took two days. Are you saying that there was some unwritten (and unstated) stipulation that I purchase airtime before the $10 was added to the account? I was hoping to try out the service using the $10 airtime to allow me to get a sense of what it was like without any additional costs. I guess that hope was misplaced.
As it turns out, after paying $15 and emailing customer service, someone added the $10 to my account.
I ALSO BEGAN WITH VERIZON THIS WAY. HAD TO CALL TO ACTIVATE PHONE AND THEYLL ADD THE $10 AT THAT TIME. I WAS ALSO CONCERNED UNTIL I CALLED TO ACTIVATE. CUSTOMER REP ON PHONE WAS VERY HELPFULL.