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Group MMS only works over 4G anymore, not WiFi?

Miembro

I have a Samsung Galaxy S4 SCHI545PP since October 2016.  Excellent smartphone.  I use it for work and have tons of apps on it, 2 GB storage free of 16 GB.  I was on an unlimited talk/text with 2 GB data plan with 1 GB bonus data for setting up autopay $45 plus tax, about $49 total monthly.  I would leave my WiFi on all the time (especially overnight when plugged in, updates would run) and only use 4G when WiFi was not present.  I'm an office worker and have access to WiFi almost all the time, both at work and then at home.

My background: Computers & Information Systems, sold Verizon Phones 2005-2006

About 3 weeks ago, I noticed I was "missing" MMS messages.  What would happen is, everyone who was in the group reply would appear individually as a separate line in Verizon Messages, in bold, as unread.  Tap to view each message, and the app would say the message was "Downloading." I cleared the cache, and did all the typical things as well.  Then I started to disable WiFi, restart the phone, and voila, they would load by tapping download, forcing them to download, and would combine into the group MMS properly.  Same thing with every other app if you set them as default, including the stock Samsung Messaging app.  Problem is before they downloaded, no notification sound would come unless you looked for them in the app.  I get text messages early in the morning if I am not to go into work on time or not at all and I stopped hearing the notification sound because the messages didn't load while I was on WiFi.

Regular messages load fine.  A couple of days ago, one MMS message never came at all.

Lo and behold I found out that Verizon Prepaid has dropped my plan cost for a full 3 GB to $40 per month and launched a 7 GB plan for $55/month.  Mmm...

I finally called Verizon support.  Lowest level representative reset system settings and a higher level technical representative got on the phone, he practically forced me to change my plan to the new $40 one before he'd even go any further.  Little did I know I now can't change it again until the next billing cycle should I want more data.  He had me remove the SIM card and restart the phone.  At that point I was disconnected and never received a return call.

Yesterday I went to our local Verizon Store.  They did a SIM swap and could do nothing else, saying that usually fixes the problem, and could suggest nothing else.

Today I did a factory reset.  No dice, still the same problem.  I'm heading back to the Verizon Store tomorrow.

Anyone have any ideas?

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Re: Group MMS only works over 4G anymore, not WiFi?

Community Manager
Community Manager

Hello, benschultz01. I understand the importance of receiving your MMs messages. MMS does require a connection to the mobile network, as they run through the text part of the system. Do you happen to be placing your phone in Airplane Mode when you are home, or otherwise turning off your mobile data?

 

MatthewG_VZW


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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Group MMS only works over 4G anymore, not WiFi?

Miembro

I am always connected to the mobile network as I am in a suburban area with excellent reception.  I am not placing my phone in Airplane Mode.  I am unclear if simply turning on WiFi disables the mobile network on this phone.  What's odd is for the last year I owned the phone, I never had a single problem receiving Group MMS messages when WiFi was turned on.  Why suddenly now?

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Re: Group MMS only works over 4G anymore, not WiFi?

Miembro

One thing I would like to clarify - I may be using incorrect language.  These messages are group text messages with no media.

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Re: Group MMS only works over 4G anymore, not WiFi?

Expert

Group messages are MMS messages and will only be received over the 4G or 3G cellular data 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Group MMS only works over 4G anymore, not WiFi?

Miembro

Then again, why was this not a problem up until a few weeks ago?  I used to leave WiFi on and they came in just fine.

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Re: Group MMS only works over 4G anymore, not WiFi?

Expert

Could the 4G have been actually on and only on standby while the wifi was in use?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Group MMS only works over 4G anymore, not WiFi?

Community Manager
Community Manager

benschultz01

 

All I do is message. If my text messaging didn't work, I may as well have no phone. I understand how important this is to you. I'll be more than happy to assist you. Now the good new is that you are able to send those MMS over your Verizon data and as Ann154 mention group messages are MMS messages. An MMS can be any message that is too large to be sent as a normal text that is why that group message is an MMS. Based on the information you have provided your Verizon services are working exactly as intended. Are you connecting to the same WiFi network or multiple when you are having this issue? Did anything change recently like an installation of a new app or an update of some sort? You mentioned that the issue continues even when trying different applications, if that is the case the common denominator would be the WiFi network you are connecting to. Did anything change with your home internet recently? Have you tried restarting your router/modem?

 

EdwardL_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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