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Stuck on step 8a
KJAWORS1
Newbie
‎01-30-2019 06:48 PM

I am trying to setup my extender and it gets stuck on step 8a?  I have reset my modem and router.  What should I do?

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Re: Stuck on step 8a
Antennamatt
Enthusiast - Level 2
‎01-31-2019 09:33 AM

You have to call Verizon and have the network extender added to your account.  I had the same issue yesterday.

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Re: Stuck on step 8a
vzw_customer_support
Customer Service Rep
‎02-01-2019 06:58 PM

KJAWORS1,

 

 

I'm sorry that you're stuck on a step with setting up your network extender. Allow me to help make sure we get your network extender completely activated. Thank you for doing the steps that you've done so far on your own. Let's start from the beginning so we can make sure we're not missing any steps along the way. Please use this link https://www.verizonwireless.com/support/knowledge-base-204067/ to verify the device is connected. Does everything look good?

 

 

AliciaD_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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