We understand wanting to have the best available service where you need it the most. We surely wouldn't want to see you leave us. Your time is valuable so we know that spending time on the with us to address these issues is frustrating. You mentioned that you were waiting for someone to call you back. Were you provided with a reason for the callback? When you spoke with us by phone, was a ticket submitted for the trouble you're having with the extender?
I have been having this same issue for over a year. I've called tech support multiple times and the issue still plagues the network extender. It is now out of warranty and I have the choice of purchasing a new unit or switching service providers and get one for free from the other provider. Long story short, I switched and got a free excellent working network extender along with a lower monthly bill. For the price Verizon charges these should be free to the customer with a refundable deposit. I was a customer for about 10 years and have had enough.
WEEZ1967, being able to stay connected with your Network Extender is a must. Have you been able to preform any troubleshooting on your extender since this issue began?