Hello, vilmedia and we'll be more than willing to help clear up this concern for you regarding your Home Phone Connect. By default, the LTE Network Extender 2 supports 4G smartphones with simultaneous voice and data capability. Please note that it does not support legacy 1X voice or 3G EVDO data services. Are you using a 3G or 4G Home Phone Connect at home?
Thanks for your response. I don't see an indication of 3G or 4G on the unit, but I assume it is a 3G, since I've had it for some time. It's Huawei ModelF256-BVW. It isn't showing any improvement of signal level with the Network Extender, while our cell phones show multiple bars (whereas previously we were working with an average of 1 bar...). Is there a 4g "home phone" unit that works with the Network Extender?
Thank you for thel helpful details, vilmedia. The device you have is a 3G device. The Wireless Home Phone T2000 is a 4G device that would work with a 4G Network Extender. You can view this device here, http://spr.ly/6601ENIOx.