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#48 doesn't recognize connection

pianopop9
Miembro

So powered up a brand new 4G network extender today. Immediately all phones in my home had full bars (we are lucky to get 1 normally), we have the network extender icon in the top tray and also get the "chime" when we make a new call so we are clearly connected.  However, if we dial #48 the prompt says our phones are not connected to any network extender. What is going on? 

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Re: #48 doesn't recognize connection

sbduncan
Miembro

We get the exact same thing. And when we make a call, our phone switch from 5 bars of 4G to 3 bars of 1x during the call and then back to 4G after the call. Is this normal or is there further configuration that needs to occur? */:-)

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Re: #48 doesn't recognize connection

Community Manager
Community Manager

Thank you for contacting us about your 4G Network Extender, sbduncan. 

Are you able to make call? Did you recently set up the network extender? 

http://spr.ly/66011GdT7

 

TamaraH_VZW

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