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why is it taking three months for my credits to appear on my account?

Mikedion
Miembro

I am very disgusted with Verizon at this point. I have been waiting for credits since December 2014 for equipment returns and I still do not have the credits on my account. Customer supports sucks. There is no credibility. All I get are excuses.  I will be cancelling services with Verizon due to this. All they care about now is trying to get new costumers. The existing customers who built Verizon are being neglected and mistreated.

GREAT JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Re: why is it taking three months for my credits to appear on my account?

Community Manager
Community Manager

We would be heartbroken if you were to go, Mikedion! I regret the inconvenience this has caused. I am confident we can work to a solution once and for all! I have sent a Direct Message to obtain some additional information and am eager to get to work!


Gracias,

YaleK_VZW

Follow us on Twitter @VZWsupport

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