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why am i being punished for paying off my edge contract?

Miembro

I have received atleast 4 different answers as to why I am unable to buy another phone on the edge contract after i paid off the first one... any support would be appreciated... i paid off the edge contract on may 10th, and i am still unable to upgrade to another device...

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Re: why am i being punished for paying off my edge contract?

Líder Sénior

Verizon Edge FAQs | Verizon Wireless

I'm an existing Verizon Wireless customer and received a letter about not being eligible or having to make a down payment for Verizon Edge. How can I become eligible?

Because Verizon Edge is an installment agreement to pay for equipment over time, we check for financial good standing on any account in your name. If you're not currently eligible for Verizon Edge, there's a variety of ways to qualify for this type of equipment payment option:

  • If your account(s) has (have) had returned payments and your payment options have been limited to cash only, you can become eligible for Verizon Edge by paying your balance in full each month for the next 6 months.

  • If your account(s) balance(s) is (are) past due $25 or more when you applied for Verizon Edge, you'll need to pay off all balances in full to become eligible.

  • If you have any unpaid account(s) with Verizon Wireless that has (have) been disconnected for non-payment and referred to an outside collection agency, you can become eligible for Edge by making payment in full to satisfy the debt.

  • If your account(s) has (have) been suspended for non-payment within the last 6 months, you'll need to pay your bill in full for the next 6 months in order to qualify for Verizon Edge.

  • If your original activation credit decision resulted in your having to pay a security deposit, which we're still holding on your account, you'll need to pay your bill in full each month for 1 year from when the deposit was originally paid.


For your convenience, there are several ways to make a payment:

  • Por Internet a través de Mi Verizon
  • At a Verizon Wireless store
  • Calling a Customer Service Representative at (800) 922-0204


Nota: También podrías ser elegible para Verizon Edge al hacer un pago inicial dentro de los primeros 6 meses de servicio con Verizon Wireless con base en la decisión de crédito de activación original cuando abriste tu cuenta.

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Re: why am i being punished for paying off my edge contract?

Miembro

I need to add a few more pieces of information regarding my account status... Im never late making my payments, i recently finished a 2 year contract with verizon. So my credit with verizon should be golden, but it appears somebody at verizon finds it funny to punish customers for paying off their phone in full.........

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Re: why am i being punished for paying off my edge contract?

Líder Sénior

If you call and ask, you will be told what is the reason you cannot get another phone on Edge.

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Re: why am i being punished for paying off my edge contract?

Líder Sénior

Yeah, giving a call to Verizon for the specific reasons would be your best bet.

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Re: why am i being punished for paying off my edge contract?

Miembro

yea you would think so..... go ahead call for me, get an answer after he/she speaks with supervisor, then go to store twice for 2 different answers, then do the online chat with customer care, for the 4th.... this is ridiculous, dont you think I would have called them by now?

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Re: why am i being punished for paying off my edge contract?

Líder Sénior

What 4 answers did you receive?

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Re: why am i being punished for paying off my edge contract?

Miembro

1st. when you end an edge agreement (buyout contract) you have to wait 45 days to enter a new edge contract.

2nd. it takes a few billing cycles for the "system" to proccess the fact that you just paid off your phone.

3rd. i was in a loyalty data plan, the one thats 6gb for $60, so customer care said that was the issue, he removed me from the loyalty data plan and put me into the 4gb for $60, and i gave it a couple days, im still not able to upgrade.

4th. my mistake their were only 3 Smiley Happy

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Re: why am i being punished for paying off my edge contract?

Líder Sénior

Well, I agree, those are all very lame excuses. I can't believe you gave up 6 GB for $60. That was a terrible recommendation. None of those are valid reasons.

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Re: why am i being punished for paying off my edge contract?

Miembro

its like there is a concrete wall between the rule makers at verizon and the employees....i was hoping posting this on here might stand a better chance at getting this resolved.

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