I have received atleast 4 different answers as to why I am unable to buy another phone on the edge contract after i paid off the first one... any support would be appreciated... i paid off the edge contract on may 10th, and i am still unable to upgrade to another device...
Soy cliente actual de Verizon Wireless y recibí una carta en la que se manifiesta que no soy elegible o tengo que hacer un pago inicial para Verizon Edge. ¿Cómo puedo ser elegible?
Debido a que Verizon Edge es un acuerdo a plazos para pagar un equipo en un determinado período, consultamos el estado financiero de cualquier cuenta a tu nombre. Si actualmente no eres elegible para Verizon Edge, hay varias formas para ser elegible para este tipo de opción de pago de equipos:
Para tu conveniencia, hay varias maneras de realizar un pago:
Nota: También podrías ser elegible para Verizon Edge al hacer un pago inicial dentro de los primeros 6 meses de servicio con Verizon Wireless con base en la decisión de crédito de activación original cuando abriste tu cuenta.
I need to add a few more pieces of information regarding my account status... Im never late making my payments, i recently finished a 2 year contract with verizon. So my credit with verizon should be golden, but it appears somebody at verizon finds it funny to punish customers for paying off their phone in full.........
yea you would think so..... go ahead call for me, get an answer after he/she speaks with supervisor, then go to store twice for 2 different answers, then do the online chat with customer care, for the 4th.... this is ridiculous, dont you think I would have called them by now?
1st. when you end an edge agreement (buyout contract) you have to wait 45 days to enter a new edge contract.
2nd. it takes a few billing cycles for the "system" to proccess the fact that you just paid off your phone.
3rd. i was in a loyalty data plan, the one thats 6gb for $60, so customer care said that was the issue, he removed me from the loyalty data plan and put me into the 4gb for $60, and i gave it a couple days, im still not able to upgrade.
4th. my mistake their were only 3
Well, I agree, those are all very lame excuses. I can't believe you gave up 6 GB for $60. That was a terrible recommendation. None of those are valid reasons.
its like there is a concrete wall between the rule makers at verizon and the employees....i was hoping posting this on here might stand a better chance at getting this resolved.