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vzw tech duplicated all my contacts what do I do?

Miembro

When I bought my new iPhone 6s the tech transferred all my contacts twice. Has anyone else had this problem? What did you do? I really don't want to go back to the VZW store.

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Re: vzw tech duplicated all my contacts what do I do?

Miembro

The tech at the VZW store used the backup from the Verizon cloud but had problems with wifi so he plugged in and did it again. The first time must have taken so now the duplicates. However, I was able to delete them all and restore through an older backup in the iCloud from Apple. Thanks but the issue is resolved.

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Re: vzw tech duplicated all my contacts what do I do?

Community Manager
Community Manager

emarcy54,


Congratulations on the new iPhone 6s. I can't wait to get my hands on my iPhone 6s too.  I am glad to hear that you were able to restore all your information but double is definitely trouble.  Was the restore completed from the iCloud?



YareliM_VZW
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Re: vzw tech duplicated all my contacts what do I do?

Miembro

The tech at the VZW store used the backup from the Verizon cloud but had problems with wifi so he plugged in and did it again. The first time must have taken so now the duplicates. However, I was able to delete them all and restore through an older backup in the iCloud from Apple. Thanks but the issue is resolved.

View solution in original post

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