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trade in still not given

BRAFUC35
Miembro

Trade in iphone was promised $450 credits, spoke to chat several times and recorded conversation - had it emailed to myself. Fast forward to more than a month later and nobody knows whats going on. Have all the conversations and information saved but they keep saying they will note my account blah blah yet no credit is granted.... how can i escalate this because i just changed to verizon and getting nowhere with this is really frustruating

thanks!

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Re: trade in still not given

Community Manager
Community Manager

We are always here to help BRAFUC35. I know how upsetting this has been for you, and we want to get to the bottom of this to make sure you receive your trade-in credit.


Was this a promotional trade-in? Were you expecting a monthly credit for the trade-in or a lump sum credit? What date was the trade-in  done?


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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