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thumbprint on Galaxy 6

repress
Miembro

My thumbprint almost never works and I constantly have to enter the backup password. How do I start over?

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Re: thumbprint on Galaxy 6

Community Manager
Community Manager
Repress,

Help has arrived.  I'm sorry to hear you're having an inconveneince when attempting to use the thumbprint option.  If you want to cancel that security feature you can do so by going to your phone settings.  You will select Lock Screen and Security and chose fingerprint to cancel that option.

EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: thumbprint on Galaxy 6

Community Manager
Community Manager
Repress,

Help has arrived.  I'm sorry to hear you're having an inconveneince when attempting to use the thumbprint option.  If you want to cancel that security feature you can do so by going to your phone settings.  You will select Lock Screen and Security and chose fingerprint to cancel that option.

EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Me gusta