I had no way to email verizon but i have a family plan have paid in the past 2 and a half years over 6000 dollars. I went on vacation and when i came back i was hotwired because of no payment which i paid immediately. That day i went to get a new phone on edge but was not allowed. So after couple of days i spoke to someone who told me i have a business account which i did not know i had then he went on to tell me about the yankees and how he needed my social and everything to switch back over to a personal account in order to get edge. After taking my social and keeping me on hold for 30 minutes i had to go so just said forget it. I went to at&t and found better deals better customer service but i said ill try one more time. i called verizon and they said we will talk to supervisors and well call you within 48 hrs. Today has been 48 hrs did not get any calls so i called . Then first told me we will call you after the business day which they didnt. So i called again and got on the line with a extremely rude women who told me she was the manager and there was nothing that can be done. I said look in my account there should be a request to go up to upper managment which i was told earlier. She said no you were hotwired nothing we can do. So you know what thank you verizon for being so stubborn, not helpful, rude, and not compromising. I have been a loyal customer, paid every month for many years and have been treated terribly. Thanks for having wasted my time
What is hotwired?
When they shut off your service because of nonpayment
Just the fact for 2 and half years paid over 6000 and made one mistake . They treat me horribly. There's many other services out there, that are cheaper and have better service
verizonistheworst.... wrote:
Just the fact for 2 and half years paid over 6000 and made one mistake . They treat me horribly. There's many other services out there, that are cheaper and have better service
Then you should be using them regardless of how Verizon treated you. I don't have any issues with Verizon, but if I can get the same exact service or better for cheaper you're darn right I'm leaving.