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suspended phone, however, i am billed

Rosemary_chocolate
Miembro
‎06-30-2015 06:58 a.m.

I am out of country. Billing cycle started May 27st, suspended service May 27th. Why am I getting billed for the full amount? Frustrated because I can't call support, live chat on their site is not working, and I can't find an email address to contact someone.

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Correct Answer!

Re: suspended phone, however, i am billed

vzw_customer_support
Asistencia al cliente
‎06-30-2015 07:22 a.m.

I'm happy to help clarify any concerns! The most recent bill is most likely from the previous bill cycle. ( April 27 - May 26th )


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Correct Answer!

Re: suspended phone, however, i am billed

Rosemary_chocolate
Miembro
‎07-01-2015 06:00 a.m.

Could you check again my bill? I got the bill cycle (May 27th - June 26th ). Muchas gracias Smiley Happy

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Correct Answer!

Re: suspended phone, however, i am billed

Rosemary_chocolate
Miembro
‎07-01-2015 06:03 p.m.

Could you check again my bill? I got the bill cycle (May 27th - June 26th ). Muchas gracias

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