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port-in credit?

blzebra
Miembro
‎03-24-2015 02:51 a.m.

i ported over two lines with the help of an agent and i noticed that i received a phone credit for 150 but i should have received one for two lines.  Both lines were active lines ported over. When will i be getting the second half of credit?

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Correct Answer!

Re: port-in credit?

Loquat
Sr. Member
‎03-24-2015 04:02 a.m.

How long has it bee since you ported your numbers over?  I've read that sometimes it takes betwee 2-3 billing cycles for the credit to show.  If it has been longer than that, then I'd suggest calling VZW for clarity...

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Re: port-in credit?

ncgolferdad
Miembro
‎03-24-2015 09:34 a.m.

I ported 3 lines over.  Only 1 credit has been received.  I have called several times and no one can tell me when the other 2 credits will be issued.  It has been over 3 billing cycles.  Very frustrating.  Customer service has been horrible to deal with. 

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