poor service

[cynosure5353]

I ordered a upgrade on line for extra minutes.

they state thet never got it. but they kept charging me for extra minutes.

I have used verizon for years. it is one of the worse web site to navigate through.

I will be going elswhere real soon!

[glitchedpixel]

Which is it? Your post is confusing. Was it an upgrade or a plan change? All modern plans have had unlimited talk time for years. You're not explaining everything.

[vzw_customer_support]

Cynosure5353, we never want tú a pagar para servicios que tú are not getting or using. Para ver that this situation ha tú pensando about leaving us is turning our smile upside down. Having troubles with your account concerns us so let's work together to find out what's going on and how we can help. Mi. will be in touch with tú soon. 

TakendraW_VZW