cancelar
Mostrar resultados para
Busca en su lugar
Quisiste decir:

Re: new phone shipped to wrong address

Verizon Employee

I'd like to clarify. If your shipping address is wrong or needs updated, you would need to notify us of this issue so we can get the ball rolling with correcting the address. Delayed shipments are common, but the phone will still arrive at the correct address. You do not need to be an employee or moderator here on the forums to do this.

Have you received your device? Please let us know if we can help you further.

TylerK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes

Re: new phone shipped to wrong address

Miembro

I did change the ship to address, have screen shots showing it was done. I

did notify within 5 minutes of order being placed, was told a ticket was

sent to FedEx and that it would go to correct address. Tracking information

came out showing going to incorrect address, I called VZ again, was told a

ticket was not done, that person then did it...next day, same thing, was

told a ticket was not generated previously, a ticket was generated

again...was lied to several times by support. I did get my phone 8 days

later. Was also told we will send it overnight from incorrect location,

that didn't happen as well.

On Thu, Jun 8, 2017 at 1:30 AM, tylerk_vzw <forums@verizonwireless.com>

Re: new phone shipped to wrong address

Miembro

It's 3 years later and I am having the same exact issue. Representative ask for shipping address to confirm where phones are shipping to the next day I get a tracking shipping number stating it is going to different out of state address. I took a screenshot of the question and my answer with shipping address. Complete wast of time. If this isn't fixed tomorrow I'm going to Sprint. Ridiculous app support.  

0 Likes

Re: new phone shipped to wrong address

Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes