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mobel hotspot

HURB44
Miembro

can both phones on the same plan be turned on to mobel hotspot. I can turn one on but not the other.

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Re: mobel hotspot

Weth
Líder Sénior

What plan are you on?  Not all plans include mobile hotspot.

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Re: mobel hotspot

SuzyQ
Líder Sénior

The newer plans do include mobile hotspot for all lines.  Older plans (Nationwide family share) required an add on fee for each line you wanted to use the hotspot on.

What plan do you have?

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Re: mobel hotspot

HURB44
Miembro

WE have the THE NEW VERIZON PLAN UNLIMITED <https://wbillpay.verizonwireless.com/myv/myplan/>

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Re: mobel hotspot

Weth
Líder Sénior

Includes mobile hotspot, 10 GB LTE then unlimited 3G

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Re: mobel hotspot

Community Manager
Community Manager

Hurb44, thanks for confirming the current plan you have. You should be able to use hotspot on any capable smartphone active on the account. Has the line been able to connect to hotspot in the past? What make/model phone is it?

MarcusS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: mobel hotspot

HURB44
Miembro

The phone is the Samsung Galaxy S6, I don't think that we ever have been able to use it as a hotspot. The message that I keep getting is (To use Mobile Hotspot you will need to subscribe to the Mobile Hotspot service) I can not find anywhere in MY VERIZON where I can change the service for this phone.

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Re: mobel hotspot

Ann154
Expert

Sounds like a glitch in the system. I would suggest that you call customer service at 1-800-922-0204 from a landline or *611 from your phone and request they double check your account to allow the hotspot feature.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: mobel hotspot

HURB44
Miembro

OK, thanks for your help.

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