Just wanted to warn other customers - I had an extensive chat with a Verizon associate about upgrading a device - with this quote:
The context here is that I was trading in an old phone for an iPhone 11. I knew that there were promotions going on for trading up, and I asked several times to verify that there were no other requirements. In the documentation I received about the offer, it referred to the device's original price. I asked the representative about that:
And he said that it would be reflected in my bill, and everything would be fine.
I was suspicious, and when I went in person to the store to confirm, they told me that the $200 trade-in required an upgrade to unlimited data. No where in the chat did he make that clear. And no documentation that I received made that clear.
I understand that I have to thoroughly research everything with companies like this, and the burden is on me as the consumer to be smart about things - but I just hate to see this kind of shady service. Please be careful and get confirmation on everything....