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escalation department.

ichheibeangel
Miembro
‎09-10-2020 06:30 p.m.

I've got quoted around 383 a month for 5 lines with high end phones and high end plans. After discounts, and trade ins I was supposed to be paying around $200 a month.

I have tangible evidence that I was supposed to be getting around $200 a month. Now, Verizon wireless is saying that I will be paying $300 a month.

I went over the bill with quite a few customer representatives that are on the bill department and it seems they're at lost.

I would like to talk to an expect to what happened to my bill. As I understand, my monthly payment was calculated wrong or something wrong happened along the way and I would like to get this fix ASAP.

How do I contact the escalation department?

Angel
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Re: escalation department.

vzw_customer_support
Asistencia al cliente
‎09-12-2020 06:40 p.m.

Hello, we can go over your billing with you. Please send us a Private Note to continue.

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Correct Answer! Jump to solution.

Re: escalation department.

vzw_customer_support
Asistencia al cliente
‎09-12-2020 06:40 p.m.

Hello, we can go over your billing with you. Please send us a Private Note to continue.

View solution in original post

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