I am unable to call because my phone is not working. I was informed by a Verizon representative that due to the lack of proper advertising and application availability, I would receive half off all 3 Microsoft Lumia 735 phones ... I have already had to pay full price for the 8518 line. My line 2121, needs a new phone and I can not and will not pay full price for another phone that was sold without disclosing the lack versatility and faulty programs, such as camera & video, that the Microsoft Lumia 735 has.
As I said in my original post, my phone is not working ... for this reason I can not call costumer support.
when I looked into my account closer I realized that the representative I spoke to last summer only noted my complaint about the phone and neglected to note the discount of 1/2 off the cash price for payout due to Verizons non dosclosure of the Lumia 735s innability to use most common apps including Verizons own apps like Locator FamilyBase and Security (and more). several of the installed programs were disfuctional like the video rec/playback.
I do need a new phone but I do not want to pay full price for a half of a phone ... even though I already paid out in full the 8518 Lumia.
I really dont want to go to another carrier but if Verizon doesnt want to honor their word than I will have to.
We want to ensure you have access to a working phone, CASMEE49. Does your phone show any signal or data connection to our network? What happens when trying to make a call?
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