When I go to try to add an authorized user/account manager, or try to change my phone number online, I get the following popup, and it won't let me go past it.
Para la seguridad de tu cuenta, requerimos que completes un paso de autorización por internet antes de continuar con tu pedido.
On the next page you will need to enter your Online Authorization Code and clickConfirm
^^^^^^Notice how it says "Select where we can send your Online Authorization Code," but there is nowhere to select said device/email.
The "Send Me the Code" button stays greyed out, and the only options are "Cancel," or to press the X at the top right of the popup box to exit from it.
This has happened to me on more than one occasion in the last week, and customer service has long hold times. How can I talk to someone who knows how to fix this?
I mentioned it to customer care when I called, and they didn't say anything about how to fix it.
Solved! Go to Correct Answer
We definitely want you to be able to use your online tools to make these changes. Our community member made a great suggestion regarding using a different browser. What were the results you experienced when you tried a different browser? What happens if you try to make these changes using our new MyVerizon mobile app?
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