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Why do I keep getting charged for new downloads?

HossCellPhone
Miembro

I have my account settings set up to block all downloads. I just noticed that I am still being charged for downloads that are happening to my phone. My phone doesn't even have the downloads that I am being charged for. Why is my account being charged for downloads and why aren't the blocks preventing these fraudulent downloads anyway?

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Re: I have al applications and downloads blocked, and I keep getting charged for new downloads.

HossCellPhone
Miembro
I finally got a hold of tech support and they are taking care of this.
Thanks@!

$0.99

$0.99

View solution in original post

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Re: I have al applications and downloads blocked, and I keep getting charged for new downloads.

Community Manager
Community Manager

HossCellPhone,

Well this is extremely strange, but don't worry! We're here and will definitely be able to figure this out! When you view the bill what is the description for these downloads? Which make/model phone do you have?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Highlighted

Re: I have al applications and downloads blocked, and I keep getting charged for new downloads.

HossCellPhone
Miembro
I finally got a hold of tech support and they are taking care of this.
Thanks@!

$0.99

$0.99

View solution in original post

0 Me gusta