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Why did our data usage increase so much so quickly?

Miembro

My husband and I have always been very light data users and have always used less than or around 1GB per month. We both use Wi-Fi at work and at home, and neither of us stream music outside of these areas (work commute). We have been on the 2GB plan, but about a week ago, I noticed a crazy spike in data usage. We went from 75% to 90% overnight. This didn't make any sense to me, since our devices are connected to Wi-Fi at home and what could possibly consume that much data in the middle of the night anyway?  Within several hours the following day, we went from 90% to over 100%. Something is not right here. I chalked it up to dropping Wi-Fi, but we tuned off Mobile Data on all devices over the past few days just to be safe, and I bumped us up to 3GB retroactive, to avoid the overage charge. I repeat, we turned off Mobile Data on ALL devices.  Today, I received yet another overage alert, and we're now over the 3GB allowance. What is going on here?? If I have Mobile Data turned off on all devices, how can this happen? I'm extremely upset and want to get to the bottom of this. There is no way we could have gone from using 1GB to over 3GB within a month, when neither of us have changed our browsing activities.  We do have a tablet on our account as well, but Mobile Data is turned off on that, and it is completely powered down except at night, as we use it as a sound machine for our young daughter.

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Re: Data Usage Spike

Miembro

get rid of facebook and messenger, and make sure all apps are set to sync only on wifi. Also - check G+, Facebook, Google, Microsoft, Apple, etc and make sure you don't have anything set up to auto- save  pictures to the cloud - or that you aren't backing up all data on a regular schedule.  That caused more problems when I worked at a manufacturing company - the android phones would get set up, and most of them would automatically back up photos to Google / flickr, which used ENORMOUS amounts of data, especially for supervisors and folks on the safety team who were tasked with taking pictures of violations and potential issues. 

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Re: Data Usage Spike

Community Manager
Community Manager

An increase in usage would have me concerned as well PFurtado. We want to help understand what is using the data with your devics. Our data utilization tool is a great way to see what types of activities are using the data. Click here to check that out: http://spr.ly/6581BP4rc. What type of phones do you have? Some phones have settings to allow your phone to switch to data when the wifi connection isn't as strong as the data connection. With iPhones, this is the Wifi assist feature and with Androids is Download booster.


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Data Usage Spike

Novice

Since iPhone IOS 9 update that a wifi assist was added. It has cause so many people data usage spike. Verizon nor Apple are doing anything about this issue.

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Re: Data Usage Spike

Miembro

My phone is the Galaxy Note 4 and I am not aware of any such setting

(Download Booster). Unless that is a setting already enabled, I would not

have enabled it. I am aware of the data monitoring tool within My Verizon,

but it really doesn't help me pinpoint what is going on, as it doesn't

timestamp when the data was used. It only gives me a general idea of what

types of apps are consuming the data. Video (for example) does not tell me

anything. Yes, my husband does stream videos at home and at work, but

again, both are Wi-Fi areas, and he would be utilizing Wi-Fi in both

locations. As I said, if I turn off Mobile Data, I expect there to be no

data used, until I turn it back on. So the past couple of days in

particular should have had no data consumption, but I went from 99% used to

a little over 100% today.

On Fri, Nov 6, 2015 at 2:51 PM, Verizon Wireless Customer Support <

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Re: Data Usage Spike

Miembro

I should also add that both my husband's phone and our tablet are Android

based devices. My husband uses a Galaxy Note 2 and the tablet is an

Ellipsis 7. Again, not aware of any setting that would enable mobile data

when Wi-Fi is off or dropped. That would most certainly not be what we want

to happen. Also, why would this just now become an issue. We've had these

devices for some time and no browsing activities have changed.

On Fri, Nov 6, 2015 at 2:51 PM, Verizon Wireless Customer Support <

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Re: Data Usage Spike

Community Manager
Community Manager

We are here to help. This is something we take serious. Has this caused any overgaes? Have you went into the settings and cut the option off. Please check and see if that is on. Follow these steps: settings>Cellular>Wifi assist (at the bottom)>toggle off.
AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Data Usage Spike

Community Manager
Community Manager

We're going to keep at this for you PFurtado. Let's first see what line is using the most data. When you log into your My Verizon account, in the My Plan section, click on View Usgae Details. Next, click on Data. Here you will see your lines and how much they have used. You can click on each line and see the dates, times, and amount of data used. To check the download booster setting: Settings>More>Download booster>make sure this is set to OFF. In addition, you will also want to make sure that wifi is set to ON while during sleep. This ensures that when the screen goes off with your phone that the wifi stays connected. This is in Settings>Wifi>More>Advanced>Keep wifi on during sleep is set to Always.


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Data Usage Spike

Miembro

Currently, my husband's phone is using more of the data, but not by a large

percentage. The tablet is using very little (logically). I did find the

Data Log by Line feature online and downloaded a copy of that so I can see

when more data was being used (current cycle) as well as which device was

consuming data. I also downloaded a Data Manager app that manages and

monitors data across all devices, and will download the same app on our

other devices. This will hopefully help me pinpoint an issue going forward,

but I am still baffled at how it could suddenly spike so much for no

apparent reason. I will have to check the settings on my husband's phone

this evening. As far as my phone, the Download booster was already turned

off and Wi-Fi during sleep was already set to "Always." However, I still

see times on my data log when data was being consumed by my phone and

shouldn't have been (middle of the night with Wi-Fi enabled). My only guess

is that Mobile Data was on and Wi-Fi dropped. Although my husband says he

doesn't leave Mobile Data on unless we're traveling or out to dinner

(rarely), I have always left it on. It has never been an issue before (due

to availability of Wi-Fi) and I have never consumed anywhere near our limit

with it always on, until now. I'm just at a loss. Makes no sense.

On Fri, Nov 6, 2015 at 3:59 PM, Verizon Wireless Customer Support <

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Re: Data Usage Spike

Miembro

Also, to answer your other question, this has caused overages. I have been

getting lots of alerts over the past week/week and a half. First we went

over our 2GB allowance, so I upgraded to 3GB retroactive so as not to incur

an overage charge. Today, I received another overage alert and we are now

over the 3GB allowance as well. At this point, I will have to take the $15

hit, because looking at our usage history, we should not need anywhere near

3GB, much less 4GB. That is why this has me so concerned. Nothing has

changed, as far as I am aware. I can look through my husband's settings,

but he definitely would not have enabled Download Booster. He doesn't dig

into phone settings.

On Fri, Nov 6, 2015 at 3:59 PM, Verizon Wireless Customer Support <

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Re: Data Usage Spike

Miembro

Thanks for your prompt and helpful responses. Let me take a look at my

husband's phone this evening (as well as the tablet) and I'll update my

response at that time. I won't mark the question as answered until I can

take a look at his settings.

I will also use the Data Manager app that I downloaded to monitor the

situation and see if I can pinpoint an app or specific timeframe that is

causing spikes. My billing cycle ends tomorrow, so I can start fresh on

Sunday and see if I can figure out what is going on.

On Fri, Nov 6, 2015 at 3:59 PM, Verizon Wireless Customer Support <

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