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Why did I receive a letter with wrong instructions?

JOSSCH16
Miembro

I received a letter saying the following:

'In order to get your Bill ready reminders, please update your account profile. You can find this in the My Verizon app under Account/Notifications or by using this direct link: VZW.com/AlertPrefs."

However, when I go the My Verizon app under Account/Notifications, the only options are for data alerts, there is no option for bill ready reminders.

I have already talked to representatives on the phone and they have fixed my immediate problem. Now I am merely wondering why Verizon sent me a letter with instructions that are WRONG?

FIX THIS!

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Re: Why did I receive a letter with wrong instructions?

Ann154
Expert

Is your account a prepaid or postpaid account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why did I receive a letter with wrong instructions?

Catuv9
Miembro

I got the same letter and cannot find a place to correct what they say is wrong.  Is this a scam?

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