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Why did I just receive an email saying I decided to keep paper billing?

DARKWALKOR
Miembro

I have been on paperless billing for a while now.  I also received letter last month telling me that you couldn't contact me even though you have my email and phone number and to pay bill on the 5th.  Its been that way since February I was notified in January.  Whenever I call for support I keeping get forwarded to same the call center and talk to the same six people they tried to tell me that I hadn't paid taxes in two years.  They also told me the tax calculator on the website was wrong.   When I asked for to speak to someone above them they would say that they were that person. One man claimed to work in billing and he was also the manger and tech-support one woman claimed to be a billing rep and a retention specialist.  I had issues ever since and anytime I try to contact Verizon I'm told to call the tech-support number and the same 6 rep give me the run around.    

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Re: Why did I just receive an email saying I decided to keep paper billing?

deloused
Sr. Member

It sounds like your account was changed from paperless to paper billing

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Re: Why did I just receive an email saying I decided to keep paper billing?

Customer Service Rep

DARKWALKOR, I apologize for the issues you're having with your account and for the experiences you've dealt with when you spoke with customer service. I can assure you that these are not the type of experiences we would ever want you to have. deloused is correct. If you received an email letting you know that you decided to keep paper billing, it means that your bill will me mailed to you going forward. I sent you a private message, please respond at your earliest convenience.   

Jacob_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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