After long time selling Verizon to a friend of mine I manage to get him to agree to switch from ATT to Verizon and join my plan.
Yesterday we visited a shop and told us that the trade in value for his old phone would be $200. They even gave us a signed receipt.
After having signed all what was there to sign, today we received a call saying that the trade-in value will be $131 instead unless I switch my plan to Verizon unlimited, which would cost me an extra $40/month.
I spend 1 hour on the phone with CS and the shop manager and they refused to provide a satisfactory resolution.
Can you please let me know how I can escalate this? The bait-and-switch tactic employed here is disgraceful.
For your reference I attach the photos of the receipt for the trade in value.
It's important to make sure that you're given consistent information. When a trade-in is processed, the physical condition of the phone may affect the trade-in value. We apologize if this was not more clearly explained.
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