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Why can't I print a return label from Verizon Wireless Website?

gville
Miembro

     I contacted a customer service representative via chat on the Verizon Wireless website on January 27, 2014 regarding the purchase of a Verizon 4G LTE USB Modem-UML 295.  He assured me that if I purchased the device, I would be able to return it within 14 days without any obligation to pay for the device or commit to a two year contract.  After that assurance, I ordered the device.  I received the device via FedEx on January 30, 2014 and there was no return label included in the package.

On February 6, 2014, 10 days after the order was placed, I attempted to print a return label to return the device.  After my first attempt to print a return label did not work, I used the option on the web page to print a second return label.  After the second attempt to print a return label was unsuccessful, I found that my pop up blocker on my web browser was preventing the print screen from opening.  After I turned off my pop up blocker, I attempted to find an option to print a return label a third time, however, there was no option to print a third label.

I contacted customer service via chat on February 7, 2014 and they were not able to provide me with a return label or disconnect the service. The representative told me to contact customer service via phone.  I spoke with “Karen” at the phone number that he provided.  Karen instructed me to attempt to go to a local Verizon Dealer to get a return label.  She also told me that she would mail me a return label; that she was unable to email me a return label or assist me in printing a new return label on the website; and she expressed her concern that I may miss the 14 day return window because she had to mail the return label to me.  Furthermore, she told me that the only way to disconnect service on the device was to return it and that she was only able to “suspend” service at this time. This conflicts the language on the customer receipt that states, “you MUST contact Customer Service if you want to disconnect service. Your wireless service and related access CHARGES WILL CONTINUE until the time you contact Customer Service to disconnect service."

So far, my attempts to return the device have been frustrated by mechanisms provided by the company to do so. I contacted my local Verizon authorized Radio Shack in Grangeville, Idaho and the next closest Verizon Authorized Dealer 70 miles away in Lewiston, Idaho and neither were able to provide me with a return label because they are not Corporate Verizon Wireless stores.  I will continue to attempt to find a way to return the device within the 14 day window, but intend this to serve as notice of my attempts to comply with the contract provisions.

I look forward to a expeditious and equitable resolution to this situation and hope to continue to be a loyal customer to the Verizon Wireless company.

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1 Solution

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Re: Unable to print return label from Verizon Wireless Website due to Pop-Up Blocker Settings

No corresponde

This is a customer to customer forum, not going to alert Verizon wireless here.

However get yourself to a UPS or FedEx store location and you pay for the return shipment back to Verizon wireless out of your own pocket

However you need to get the return address before you can send it back. Call Verizon 1-800-922-0204 to get the address or even try Google to see if it matches what they told you.

Insure the item at the most you can afford. Keep your receipt and track it constantly.

Do a Overnight delivery otherwise Verizon will claim its been after 14 days and then you are in big do do.

They will make you pay fees etc. so do this quickly. Its well worth the money.

Good Luck

View solution in original post

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Re: Unable to print return label from Verizon Wireless Website due to Pop-Up Blocker Settings

No corresponde

This is a customer to customer forum, not going to alert Verizon wireless here.

However get yourself to a UPS or FedEx store location and you pay for the return shipment back to Verizon wireless out of your own pocket

However you need to get the return address before you can send it back. Call Verizon 1-800-922-0204 to get the address or even try Google to see if it matches what they told you.

Insure the item at the most you can afford. Keep your receipt and track it constantly.

Do a Overnight delivery otherwise Verizon will claim its been after 14 days and then you are in big do do.

They will make you pay fees etc. so do this quickly. Its well worth the money.

Good Luck

View solution in original post

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Unable to print return label from Verizon Wireless Website due to Pop-Up Blocker Settings

gville
Miembro

Elector - thanks for your advice.  I contacted customer service again and they told me that I could send the device back to the same address it was shipped from.  They are even paying for the shipping.

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Re: Unable to print return label from Verizon Wireless Website due to Pop-Up Blocker Settings

No corresponde

Glad it worked out Smiley Happy

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