cancelar
Mostrar resultados para
Busca en su lugar
Quieres decir:

Why can't I confirm a device change?

GCBS007
Miembro

Trying to switch my phone through My Verizon account. When I get to Confirm Changes... it will not confirm.

Labels (1)
0 Me gusta
1 Solution

Respuestas correctas
Highlighted

Re: Why can't I confirm a device change?

rcschnoor
Líder Sénior

Are you switching from smartphone to smartphone? If so, simply take out the SIM card from the old phone and put it in the new phone if they are the same size. That should complete the change.

Otherwise, you may have to call CS if you cannot get the website to work. They should be able to complete the confirmation if you are switching SIM cards or going from basic phone to smartphone.

View solution in original post

0 Me gusta
Highlighted

Re: Why can't I confirm a device change?

rcschnoor
Líder Sénior

Are you switching from smartphone to smartphone? If so, simply take out the SIM card from the old phone and put it in the new phone if they are the same size. That should complete the change.

Otherwise, you may have to call CS if you cannot get the website to work. They should be able to complete the confirmation if you are switching SIM cards or going from basic phone to smartphone.

View solution in original post

0 Me gusta