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Why am i being charged if I am on deployment?

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my account has been suspended due to a military deployment. The terms state that I will not be charged at this time. But Verizon continues to charge me. I cannot call to speak with someone about this because my phone is suspended and I cannot make phone calls. I cannot Chat with someone because everyone is busy. And If I do not pay then there goes my credit. So does any one know what else I can do since Verizon has the worst customer service. If I send them a letter via Mail by the time they get it and reply back to me I will be 500 dollars in the hole on charges that I shouldn't have in the first place.

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Re: Why am i being charged if I am on deployment?

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MzHoliday,

We want to make sure we get this resolved for you. Please respond to the private message that I sent so we may further assist.


DerekR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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