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Who do I talk to about my checking account getting charged twice for the same bill total?

Miembro

So I had a past due amount and current due amount. I paid these separately but one after another.

Past due was $84.29, current due was $89.90. Both separate transactions and both show up in my transaction history. $174.09 total.

Not 3 minutes later, another charge gets posted for you guessed it. $174.09.

VZW took out $348.18 in total. Effectively billing me twice.

So who do I talk to, so I can get this fixed?

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Re: Who do I talk to about my checking account getting charged twice for the same bill total?

Asistencia al cliente

It's concerning to hear this! I want to make sure that we can locate the cause for this. particular issue. Did you process the payment online or through a phone call?

HarleyE_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Who do I talk to about my checking account getting charged twice for the same bill total?

Sr. Member

Your best option is to contact Customer Service by dialing *611 from your wireless device or 1-800-922-0204 from any landline.

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