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Where is my Upgrade Credit?


I just upgraded and there is no upgrade credit on my account and all mention of the credit and what I had earned has conveniently been wiped clean from my account.  Has anyone else had this issue or am I alone on this one? What irritates me the most is that they removed all traces of what I have earned. I have had the same phone for years and loved it and it was still in great condition, only one or two small scratches. I only had to get a new phone because the dogs knocked it into a cup of water.

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Re: Where is my Upgrade Credit?

Sr. Member

Why would you get a credit for a water damaged phone?

You get charged a $30 upgrade fee. Any credits come from trade-ins involving working phones with no damage.