Hey guys so now you don't want to issue refunds when a stupid hacker, hacks into my account makes unauthorized transactions and now you won't refund the money seriously! Had to conference call y'all with my bank and still lied. Saying oh our depth doesn't do refunds I'll transfer y'all to the department that does. Only to be transferred to an automated system. You lied to me my bank why because greed or ingnorance?????? Shame on you Verizon I've been a customer for almost 10 years!!!