I gave up, but now I'm back at it. After being on the phone for 2 hours with a Verizon Rep, that was of no help I still can't put a ringback tone on my phone, and it's very annoying. It used to be so simple. I've read the post of others and they've received no help as well. Honestly if it can't do ringback tones, then I'd rather just change services. Annoying paying the amount I pay a month and no representative can help with this issue.