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Verizon wants me to reactivate my old number?

Miembro

I recently ported my old number from AT&T over to Verizon. I can text and receive texts and make calls but I can't receive calls. Apparently Verizon wants me to reactivate my old number with my old carrier for them to finish the process, which is not possible. It's terminated. I can't get ahold of a real person on the customer service line to talk about this issue because it keeps taking me back to the automated porting messaging system.

I am incredibly frustrated and have not been able to receive phone calls for over a week now. Please help!

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Re: Verizon wants me to reactivate my old number?

Líder Sénior

Did you cancel before you ported? If so you have to reactivate the account so they can initialize the port fully which will cancel the AT&T account.

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