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Verizon refuses to fix the mistake they made with my family's contracts

Connork94
Miembro

My sister and I have contract upgrades about a year apart, I went to pay off the $30 left on my contract and upgrade my device, they upgraded the wrong phone number, now my contract is with her number, so everytime one of us wants to upgrade we have to cross upgrade, Verizon refuses to switch the contracts so the they are associated with the correct phone number, any way to fix this?

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Re: Verizon refuses to fix the mistake they made with my family's contracts

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How long ago was the initial mistake? If it were more than 30 days ago, you might be stuck, because you will have to prove it was a mistake on Verizon's part? People actually upgrade using the cross upgrade thing, so it would have to be proof. If it were long ago it is likely nothing you can do. Because when you noticed the mix up you let it go instead of having it corrected.

If it was recent I would call customer service and escalate until the problem is fixed. At any rate I would call customer service explain this issue and escalate as high as you can especially if it is not your fault.

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