After an hour on hold, I used MyVerizion on my phone. AFter 20 minutes someonej responded. I had two questions, and just asked 1....about my Rewards Points. I was asked to hold. After 20 minutes, I said "Hello"? The person said they were still looking. Another 20 minutes and I hung up.
I tried logging in here directly. I put in my name and password, but the submit button would not work. It stayed grayed out. It had fully loaded and I even tried reloading it again. No way to get through.
On the myverizon online, I signed in. Under my device I could select from about 13 issues,. none of which applied. I clicked on troubleshoot a new problem. It logged me out. I repeated it again and again.
Since i got on Verizon at the end of December, I cannot reach anyone. I call the regular phone number during hours and am told I'm calling after hours. I call, am placed on hold for over an hour. I get disconnected after waiting time. I get transferred to departments that respond it is not a working number.
I had no phone service for a month and on Twitter they would keep telling me to call the phone number.
Dealing with Verizon makes me feel like I'm in a Kafka novel. I have trouble believing still has a customer service department and they didn't decide to prevent customers from reaching anyone to save money.
I know Verizon keeps statistics about customer time on hold, customer satisfaction, etc. Management has to know that people are not getting through.
When calling, one is told that there are more calls than average. I have gotten that message every time. How can every day be over average?
We're also told it's because of COVID. Verizon, you made these changes in March. That was over six months ago. You've had plenty of time to make changes or hire new people.
In the second quarter of the year, Verizon profits were up a half a billion dollars. When people can't get service, get credits or reach anyone, it's clear how that has happened.
If you don't let customers reach you, you can get rid of customer service and save lots of money.