Verizon chat not working

[SUZJAC99]

I was in the middle of a Tier 2 support chat, on my laptop, when the chat disappeared.  I've tried (for hours) to get back into chat.  The chat window says, "Let me connect you with a live chat rep.  You are currently chatting with a Verizon agent."

But no rep ever comes online.  Multiple hours like this.

I got in line for a phone callback (on my working, non-Verizon landline).  Est wait time of 10 minutes.  It has now been 1 hr 35 minutes.

I'm hoping that a Verizon rep sees this, because I don't know what else to try.

[SUZJAC99 · Accepted solution]

Ah, ther main support number said to expect delays, due to reduced staffing from the virus.

That explains it.

[phonebrokenohelp]

Verizon is apparently staffed by lazy incompetent morons. I will most likely switch providers.

[Mendonoma]

Covid will be the excuse for bad service for years to come.

[vzw_customer_support]

Mendonoma, this is certainly not the way we want you to feel. As a consumer, I know how essential it is to receive the best customer service. We are always ready and eager to assist you. What service issues are you experiencing? 

-JacobG_VZW