Highlighted

Verizon Up unable to redeem rewards

spiffdeb
Miembro

I have NEVER been able to redeem Verizon Up awards.  I currently have an Amazon Kindle  Unlimited reward.  When I click on it to "Use" it takes me to an Amazon page that has nothing on it.  VERY Frustrating.  I have tried it several times at different points with the same results.

Labels (1)
Etiquetas (2)

Re: Verizon Up unable to redeem rewards

Community Manager
Community Manager

spiffdeb

Sorry for this inconvenience. We want to see you take advantage of every benefit available to you on our network. Los créditos Verizon Up vencen después de 60 días, y cada recompensa tiene una fecha de vencimiento. Did your reward expire? 
 
What steps did you take to claim that reward? Did you follow the steps below? 
 
  1. En la pestaña Elegir, toca la recompensa que quieras.
  2. Tap Claim now.
  3. If you want to use it right away, tap View details.
  4. Then tap Use now.
  5. O tu recompensa se guardará en la pestaña Usar.

Once you've claimed your reward, you will need to follow the steps below to use it: 

 

  1. Go to the Use tab in Verizon Up and select the claimed reward you'd like to use.
  2. Toca la tarjeta de recompensa en la pestaña Usar para encontrar las instrucciones de canje para esa recompensa. 

For more information regarding Verizon Up, click the link below: 

 

https://www.verizonwireless.com/support/verizon-up-faqs/#general-what-is 

 

LasinaJ_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Me gusta

Re: Verizon Up unable to redeem rewards

Richardhwalter
Miembro

This program is a complete waste of time.   I thought I was accumulating "device dollars.". When it came time to get our new Pixel 3XL's I tried many different attempts to use the device dollars and ultimately gave up.  50 worthless device not worth the effort to claim them.  Then I got an offer for Accessory Dollars.  Same experience, the site repeatedly rejected my attempt to use the worthless things so I gave up.  Basically the app and program is so poorly implemented that it lets you wander around trying to use it untill you finally give up.

  It does not serve the purpose of a reward program because I had a much better opinion of Verizon before than after trying to use it.

  The bottom line is that if what you are trying to use the credits on is discounted even one dollar you can't use the credits.  So the credits are WORTHLESS.  In addition they create frustration because this is not clearly stated anywhere.  Instead they let you grope around untill you get mad and quit.  This us not the correct strategy for a company whose marketing position is that of the premium operator.  The net effect is the perception of being a CHEAPSKATE operation.  Drop the program.  It will serve you better!

Re: Verizon Up unable to redeem rewards

Community Manager
Community Manager

Good morning, Richardhwalter, and thank you for taking the time and opportunity to provide your feedback to us. Though it breaks our heart to hear that you have this current feeling, it's vital we review tihs further and ensure you have the best and most accurate information in regard to our Device Dollars program.

  1. Device Dollars are rewards that can be claimed, saved over time and used on a smartphone, basic phone or tablet upgrade or new line of service when purchased on a monthly payment plan or at full retail price.

     

     

    2. Your Device Dollars expire 24 months after you claim them. No obstante, una vez que hayas trocado en la tarjeta en la pestaña Usar, tienes 30 días para realizar la compra.

     

     

 

 

AnthonyM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Me gusta

Re: Verizon Up unable to redeem rewards

Richardhwalter
Miembro

I fully understand what they are. You have not addressed my issue.

On Mon, Feb 18, 2019, 8:31 AM vzw_customer_support <

Re: Verizon Up unable to redeem rewards

egreb
Miembro

I have the same problem and tried your instructions and it does not work. When I click the "use" tab it takes me to an Amazon page but there is no place to enter in the code. What am I supposed to do? This is very frustrating. This Verizon Up program seems like a scam.

0 Me gusta