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Verizon 4GB loyalty plan not being entered into the system as promised. 3.5 hrs with customer service to fix as promised and no results.

Miembro

I am extremely frustrated with Verizon at the moment. I changed my parents plan to upgrade my mother to the Samsung Core. They have been with Verizon for at least 12 years and are month to month. THREE different Verizon customer service reps quoted me the same loyalty discount. Upgrade their data to 4gb, stay month to month, no new contract, upgrade the data from .5gb for $20 to 4gb data for $50 (extreme loyalty discount) and then there would be a $25 loyalty discount for each of the 2 lines they have, plus $7 a month for the new Samsung Core Prime phone. They all said the same thing on different days. I took Mom to the store and checked out the phone. She liked it. Store could not do the loyalty deal. So I went home and called. All was okay. I repeated the $15 + $15 + $50 + $7 = $87 per month plus taxes at least 5 times before the Verizon rep said she had to charge the tax on the new phone in bulk. Gave her mom's charge information. All was well just accept the "terms and conditions" via email and they will ship out the new phone!

Amazingly 30 seconds later her Verizon online account was changed to 4gb of data and charged $50. But the terms and conditions were wrong. No $25 per line discount only $15. The bill in now will be $107 plus taxes. After 2.5 hours of trying to get a manger on the phone I have now spoken to the 2 rudest employees at Verizon. Over talked me, told me none of the 3 reps did it right, what ever Verizon code was available to my parents for their loyalty is now gone. This has happened to me before. Once the offer code is clicked my the employee it is gone. Either 3 people form Verizon bold faced lied to me or the tier one manager needs to be let go. She gave me 2 days to wait to hear from someone above her and never put my telephone number in for a tier 2 manager to call me back.

I have only have 1 carrier since my first clunky cell phone in a bag. I have 5 lines that are month to month and my parents have 2 that are also month to month. For the 1st time I am so angry I am shopping carriers.

Any body have any suggestions!

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Re: Verizon 4GB loyalty plan not being entered into the system as promised. 3.5 hrs with customer service to fix as promised and no results.

Líder Sénior

A 4GB plan only qualifies for a $15 discount - to get a $25 discount per line it needs to be 6GB or greater.

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Re: Verizon 4GB loyalty plan not being entered into the system as promised. 3.5 hrs with customer service to fix as promised and no results.

Miembro

I can't log back into my original question SuzyQ so I made another account. I don't know if you are a Verizon rep but my point was 3 Verizon customer service reps told me the same thing. Cody, Bethany and Kirsty! I have now called back again yesterday. Verizon tier 1 manager Tianna promised to have a Tier 2 manager call me within 24-48 hours. Verizon hasn't done that either and the rep Samantha I spoke to yesterday told me Tianna never put in my cell phone number in the note to have the tier 2 manager call me. Big surprise. There was an additional discount code of some sort in the system that has now vanished.

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Re: Verizon 4GB loyalty plan not being entered into the system as promised. 3.5 hrs with customer service to fix as promised and no results.

Líder Sénior

AS you are finding out, talking on the phone creates a lot of misunderstanding.  A lot of what you say doesn't fit with usual policies of Verizon.  Loyalty discounts usually result in contract extension if less than a year, $25 discount kicks in at 6GB (have never heard less on the forums). We also hear lots of reports where if you don't take the special offer when initially offered, it is never found again.