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Usage details (messages and calls) are missing online

Miembro

The usage details (messages and calls) are missing online.  I no longer have the option to view them.  Is this a known issue?  If so, when can I expect it to be fixed?

Pestañas (3)
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Re: Usage details (messages and calls) are missing online

Asistencia al cliente

SusanZ7,

We can relate to how important details can be. At this time not all details are appearing on the account. This was as a result of the additional 15 GBs issued due to the pandemic.  KatiM_VZW

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Re: Usage details (messages and calls) are missing online

Miembro

The messages and calls should not have anything to do with your extra GB you gave out. 

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Re: Usage details (messages and calls) are missing online

Miembro

What? How does information that was previously available on the website have anything to do with giving out extra GBs?

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Re: Usage details (messages and calls) are missing online

Miembro

I am frustrated. I use that information on a daily basis. it has not worked for at least three days and I have requested assistance numerous times with no response

 

Pestañas (1)
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Re: Usage details (messages and calls) are missing online

Miembro

So does this mean once this covid-19 is over we will recover our Usage detail?  Very Very important feature.  I would rather give up Data review than message and calls online.  This is one feature that will keep me a Verizon customer.

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Re: Usage details (messages and calls) are missing online

Miembro

Same!

 

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Re: Usage details (messages and calls) are missing online

Miembro

Good question! Hopefully we get some answers - SOON!

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Re: Usage details (messages and calls) are missing online

Miembro

Good question!

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Re: Usage details (messages and calls) are missing online

Asistencia al cliente

We know how important it is to have access to your online information. I have sent you a Private Note so that we can review this in further detail. 

EllisandraC_VZW

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