I made an over payment to my Verizon account at the end of March. I called Financial Services immediately and requested a refund to my checking account. I was given a confirmation number and assured that it would take no more than 10 days to 'process' and for me to receive my money back. I was also told to call back in a few days to check on it. I did, 3 times throughout April, even today, April 28! Each time before today, I was never asked for a 'confirmation number', and each time was told it was being handled and that the day I called (both previous times) was the 10th day and to keep checking my bank account for the deposit. Finally, I called today and told the financial services representative that I wanted the straight answer. I was informed that an outside entity oversees refunds and was not connected to Verizon. Also, because the new billing period came during my 'wait time', I was denied the refund, and not informed. I feel this is an incredibly inappropriate way to handle situations involving bill payment. I am NOT at all pleased with the outcome of this transaction with Verizon. My Verizon services are incredibly expensive and if I could, I would switch.