I purchased a new iPhone 11 pro max today and used the promo code UPGRADE at checkout. It said that it would be applied, but I am currently looking at the receipt on the bag from when I picked the phone up at the store and the retail price is the full price and nowhere does it say the promo code discount. $200 is a lot of money. Please help.
I completely agree, $200 is no small amount of money. Please allow me to explain that the promotion for the $200 is spread out for 24 months, appearing on your bill as a Device Promotional Credit. I can check your account, to make sure it's there. I will send you a Private Note, so we can begin.