I am making an attempt to resolve my issue before taking further action. I transferred my account from my husbands for a couple weeks and cancelled it. I owed $155. I kept getting a summary for over $250. I wanted to get the discrepancy straightened out before paying. I finally got someone on the line at Verizon Wireless that understood what error had taken place about 2 months later. I had spoken to 3 or 4 agents to get the issue straightened out. The issue was never resolved even though I was told it was over and over again. Once I got the corrected bill ( 2 months later) I still had never seen a detailed bill and was told this is what I would get. I called again- 5th or 6th time by now and was promised I would get a detailed bill. About 4 months into the ordeal I finally got the detailed bill. I am very busy, it took me a couple weeks to review the bill. I called to pay the bill and they could not find my account, every time they entered it, it came up under my husband. I tried to go through the special over due bill link and the payment went to my husbands current account. I was not aware this had happened until I got a letter from a collection agency, I called Verizon the day I received it and they said the previous payment was posted to my husbands account. Okay fine! I called the collection agency and paid them. Finally my payment went to the right bill and everything was squared away! Until a couple weeks later, I got an email saying my credit score was going down 50 points. WHOA!!! I went on credit karma to see what was going on, it was Verizon wireless. I spent hours talking to the billing department trying to get them to understand that I paid this before it went to collections, it took months to get my balance and detailed bill. Also the day it went to collections, it was sent to the bureaus. This is where I seriously feel a violation is being made by Verizon Wireless. I cannot find any law or regulation allowing this. How is this permitted? I paid the agency the day I got the first bill! It was reported to transunion etc. 10 days later!
This is NOT the wireless experience that we want you to have with us diniowa! Allow us to partner with you and get this resolved. May I ask do you have documentation of the payment you made to the correct account? This is going to be critical as we may need to verify this before proceeding. If you do have this documentation then I would suggest contacting our recovery team at 800-852-1922 to get this resolved once and for all.
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I understand there are rules and you have to be fair. There are also extenuating circumstances and situations that do not fit into a perfect box. I feel I had one of those. I expected a human to review my human situation and encountered no real person that was allowed to have a mind of their own and make a decision that made sense!