I bought the iPhone 11 with Verizon and was given an estimated trade in value of $400 for my iPhone 7. Tonight, they tell me my phone is worth $60. My phone was in perfect condition. I searched the forums and apparently this is a scam they commonly run. Has anyone been able to return their new phone? And get the old one back? I'm still in the 14 day return window. I can't believe they've just taken $340 from me! They won't even tell me why my phone didn't get the full value. I should have read these forums before and known to never trust their service. I would have gone to an Apple store for a trade in but wanted to stay home because of the virus. This on top of the fact that they promise a teacher discount but then won't validate my employment to give it to me. I'm so disappointed in their company right now. This is what happens when telecoms have monopolies.