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Times on text messages and picture messages(?)

cosmicwilley
Miembro

I am reviewing my kids usage and am noticing that the times listed as text messages sent and received appears to be correct.  However, the times for pictures and videos seems to be in another time zone.  ¿Es correcto? Or do we have problem?

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Re: Times on text messages and picture messages(?)

Community Manager
Community Manager

cosmicwilley,


Hmm, this is interesting but thank you for bringing it to our attention. Does this happen with all devices? How long has this been going on?


KarenC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Times on text messages and picture messages(?)

cosmicwilley
Miembro

We did verify between devices last night and it appears to  be reflected on both.  A picture message was sent and received at 11:13 PM.  The Verizon usage log this morning is showing the message time as 2:13 for the time the communication took place.  (both sent and received)

This does not appear to be the case with text only messages - just pictures and video.

I have just recently started accessing the log for reasons related to teen usage so I am not certain if this a new issue or something that has been ongoing.

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Re: Times on text messages and picture messages(?)

Community Manager
Community Manager

We'll help to get to the bottom of this, cosmicwilley. One last question, are you currently travelling? This can sometimes make some text message timestamps show up in a different time zone. This would also apply if you are at home, but your phone's have area codes local to another region.


MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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